Privacy Policy

At ecoafriq,  we value our customers' privacy. This Privacy Notice provides you information about how your personal details are used & for the purpose of informing and selling you our products and services as well as maintaining, improving and managing our products and services in order to provide you with the best ecoafriq experience whenever you interact with us in the digital world online.

In accordance with European General Data Protection Legislation (“GDPR”) and local applicable laws, this Privacy Notice provides you information on how ecoafriq collects, uses, protects, keeps and deletes your information.

•Service Providers - We share your personal data with service providers - who help us to manage our business,  including hosting providers, IT service providers or consultants. 

Government Authorities, Law Enforcement Officials, Court of law - Your personal data may be shared with government authorities, law enforcement officials and/or courts of law if mandated by law or if required for the protection of our legitimate interests.,

•Contact information – this is information we use to reach out to you in order to send you your ecoafriq products, provide you with promotional information, share with you what is happening at ecoafriq, and answer your queries and concerns. This includes for example: phone number, shipping and billing address, e-mail address, Messenger ID, social media name.

You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Services on info@ecoafriq.shop

•Text Messaging- If you so elect, you may provide your mobile phone number in order to receive text message alerts containing event information, product tips and/or promotions (“WhatsApp Text Messages”). We do not charge a fee for you to receive Text Messages from us, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, Text us back ‘Opt Out’, and your mobile number will be immediately removed from our list.

Text Messages are distributed directly by ecoafriq not via third party mobile network providers. 

We may also obtain the date, time and content of your messages in the course of your use of Text Messages. We will use the information we obtain in connection with our Text Messages in accordance with this Privacy Policy.

•Size information – this is information we use to make sure products fit you perfectly. This includes for example: shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement.  

•Location information - this is information we use to make sure we provide you with the most relevant information based on your geographical location. This includes for example: your residential location, current log-in location [IP address], GPS data.

•Device information – We collect the IP address, date and time of the visit, how long you remained on our website, the referral URL (if you came to our website via a different website or an advertisement), the pages visited on our website, your browser type, device type, versions and operating system, when you visit the website.

Subscription – When you subscribe to the newsletter, news feeds or press releases we ask you to provide your email address.

Your consent – Where you have given consent regarding the usage of your personal data, ecoafriq will use your personal data as consented. For example, using your email address to send you newsletters. You are free to revoke your given consent for the future.

Enabling business & pursuing other legitimate interests – We will process your personal data to deliver a first-class user experience and to pursue further legitimate ecoafriq interests. Always provided that ecoafriq interests are not overridden by your data protection rights.

Compliance with applicable laws – We will process your personal data to comply with our legal obligations.

At ecoafriq we value our customers' privacy and do not sell customers details.

SOCIAL MEDIA – WHAT SHOULD YOU BE AWARE OF WHEN USING SOCIAL  MEDIA?

We provide Social Media plug-ins on this website which link directly to the respective Social Media website. When you decide to interact with a social network, information will be transferred to the respective Social Media website about your activity on this website and that you were referred to the Social Media website from this website. Also, in case you are logged on in one of the social networks during the visit on one of our websites, the social network might add this information to your Social Media profile. In case you do not wish such a data transfer, please log off from the respective social network before you enter one of our websites.

Please keep in mind that we cannot influence the data collection and data transfer via the Social Media plug-ins which link directly to the respective Social Media website. Therefore, please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings

•Links To Other Websites- Our website may provide links to other websites (advertising) for your convenience and information. These websites operate independently from us and have their own privacy notices and policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for these websites’ content, any use of the sites, or the privacy practices of the sites.

RETENTION – HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We erase your personal data if the retention of that personal data is no longer necessary. This depends on the purposes for which they were collected. 

•Your Message –  In case you contact us, we will keep the information you provided until no longer required.

•Device information – We store your device information in our systems for no longer than 7 days.

•Subscription – In case you subscribe to the newsletter, news feeds and/or press releases, we keep your personal data until you unsubscribe from these services.

YOUR RIGHTS – WHAT ARE YOUR PERSONAL DATA RIGHTS?

We would like to give you an overview over what personal data rights you have: 

•Access – You can ask ecoafriq (email: info@ecoafriq.shop) for a copy of your personal data. Unless otherwise specified, we will provide a copy of your personal data in a commonly used electronic form.

•Correct your personal data – You can ask ecoafriq to correct and amend the information you provided for the purposes of managing your subscriptions.

•Deletion – If you no longer want to interact with us, you have the right to ask us to delete your personal data from our systems.

•Returns Policy - Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount, You will receive email notification of your refund from our Customer Services Team.

If you didn’t receive your package or package received is significantly different?, we will refund, or replace the damaged item. Refunds take 3-10 working days depending on your bank.

QUESTIONS AND COMPLAINTS – WHO IS MY CONTACT?

info@ecoafriq.shop

Think different, Think sustainable!

https://ecoafriq.shop/